Shipping
Next day delivery before 2pm* (Working days only) on UK mainland orders. If placed before 2pm UK time, orders will be delivered 1 working after you receive your confirmation email. Please see weekend timing examples below:
- If you order on Friday before 2pm then your order will arrive on Monday.
- If you order between 2pm on Friday and 2pm on Monday, your order will arrive on Tuesday.
*We charge £14.99 shipping on all orders to mainland UK (excluding the Highlands).
**Delivery may vary, especially during seasonal peaks.
***For customers in the Highlands, Northern Ireland, Isle of Man, and other Offshore addresses, please select the appropriate option at checkout (if you do not, your order will be cancelled). There is a charge £40-50 shipping to these areas.
All shipping will be fully trackable on DX’s website here.
Returns
Our return policy is valid for 30 days. If more than 30 days have past since your purchase, unfortunately, we can’t offer you a refund or exchange. Only unused tyres that have not been driven on or mounted on a vehicle are eligible for return. Once approved, a full refund will be credited back to the original form of payment. If the tyres returned are due to an error made by us, we’ll cover the return shipping costs.
If the tyres are returned because of any other reasons, you are responsible for paying the return shipping cost. This includes tyres returned under the Race Ready Warranty. Tire Streets will not accept returns for any item that is: not in its original condition damaged or has missing parts for reasons not due to an error on our part returned more than 30 days after delivery (not on the customers first set)
*All returns are subject to inspection by a Tire Streets team and are accepted within 30 days of delivery. Only unused product that has not been driven on and is not damaged is eligible for return.
Refunds
Once your return is received and inspected, we’ll send you an email to notify you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund. If you’re approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within the coming days. If you’re expecting a refund and haven’t received it yet, first check your bank account or contact your credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hellouk@tirestreets.com.
Exchanges
If you want to amend your order before it is shipped then please let us know. Otherwise, we only replace items if they are defective or damaged as per our manufacturer’s warranty policy. If you think your item is defected or damaged, send us an email at hellouk@tirestreets.com with details as well as pictures of the damaged areas, and we’ll be in touch with you. To return your product please email: hellouk@tirestreets.com to receive instructions. You will be responsible for paying for your own shipping costs for returning your item unless your return is due to an error on our end.
