Shipping

Tyres

Next day delivery before 2pm* (Working days only) on UK mainland orders. If placed before 2pm UK time, orders will be delivered 1 working after you receive your confirmation email. Please see weekend timing examples below:

• If you order on Friday before 2pm then your order will arrive on Monday.
• If you order between 2pm on Friday and 2pm on Monday, your order will arrive on Tuesday.

*We charge £14.99 shipping on all orders to mainland UK (excluding the Highlands).

**Delivery may vary, especially during seasonal peaks.

***For customers in the Highlands, Northern Ireland, Isle of Man, and other Offshore addresses, please select the appropriate option at checkout (if you do not, your order will be cancelled). There is a charge £40-50 shipping to these areas. 

All shipping will be fully trackable on DX’s website here.

Merchandise

We offer FREE delivery on our merchandise and it currently ships separately to our tyres. Please allow 3-5 working days for it to arrive. 

 

Returns

Ride or Return 30 Day Guarantee.

Tire Streets believes in a world where quality isn’t only expected, but it’s guaranteed. That’s why we created the 30-Day Ride or Return policy. It’s actually quite simple, you buy your first set, you ride on them for 30 days, and if you don’t like them, return them. See more here.

Standard returns:

If you dont qualify for the ride or return guarantee; then our standard return policy is valid for 30 days. If more than 30 days have past since your purchase, unfortunately, we can’t offer you a refund or exchange.

Only unused tyres that have not been driven on or mounted on a vehicle are eligible for return. Please contact a member of our team and they will arrange the collection of your tyres. Once collected and received, a full refund (minus the collection fee) will be credited back to the original form of payment.

If the tyres returned are due to an error made by us, we’ll cover the return shipping costs. If the tyres are returned because of any other reasons, you are responsible for paying a £10 collection fee. Tire Streets will not accept returns for any item that is: not in its original condition, damaged, has missing parts for reasons not due to an error on our part.

*All returns are subject to inspection by the Tire Streets team and are accepted within 30 days of delivery back to us. Only unused product that has not been driven on and is not damaged is eligible for return.

To let us know you want to return an order please select 'Order help' in the chat. Or contact us through our contact form here.

 

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If it is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 working days. If you’re expecting a refund and haven’t received it within 2-3 working days, first check your bank account or contact your credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our online chat or through the contact form in our Customer Care Centre.

Exchanges

If you want to amend your order before it is shipped then please let us know ASAP. Otherwise, we will require to have the order returned and refunded, allowing for a new order to be placed. To return your product please see instructions above.